
Skills Matter
RACC’s STTC – Our full range of engagement and value to students and local employers!
RACC’s STTC – Our full range of engagement and value to students and local employers!
Best Practices Workshop Internal Quality Auditor Training ISO9001:2015 ComplianceTuesday, April 16, 2019 from 8:00am – 12:00pm Best Practices – Workshop Outline Overview of ISO 9001:2015 Definition of a ISO-9001 Quality System Requirements for Internal Audits Other Core Requirements Planning Internal… Read More ›
TRANSPORTATION OFFICIALS GATHERING PUBLIC COMMENTS ON DRAFT BICYCLE AND PEDESTRIAN TRANSPORTATION PLAN Transportation officials are working to reduce barriers to walking and bicycling in Berks County and are looking for your input about the best ways to achieve those goals…. Read More ›
MAKING THE TRANSITION FROM STAFF TO SUPERVISOR SERIES Tuesday, March 19th, 2019 – 8:30am – 3:30pm This 6 hour workshop prepares newly promoted supervisors or team leads to successfully address challenges routinely faced in their new position. Key focus areas… Read More ›
Axioms for Improving Business Performance The process of managing your business to higher profitability is often messy; the outcome uncertain. The challenge . . . exhilarating! In The Tools for Profit™, Drew Ortyn will help you unleash the profit potential… Read More ›
Deceptively Simple Question for Senior Executives, Massive Implications for Your Business This simple, seemingly innocuous question has significant ramifications across every aspect of your business: every employee; every action; every dollar you spend to move your business forward. Get it right,… Read More ›
Michael and Dan Roth brought their Lean expertise to RACC’s STTC and positively impacted local manufacturing businesses in 2018. Our 30 Lean Workshop participants were extremely impressed with the instructor’s knowledge and course material. RACC’s STTC will continue to offer… Read More ›
Four full days of local instruction spread over 4 weeks to reduce business interruption! Experience Michael Roth’s innovative program. A Master Black Belt, Mike teaches proven methods to continuously improve customer satisfaction by reducing the cost and time to safely… Read More ›
Learn Proven Techniques, Exceed Your Goals Thursday, February 14, 2019 | 9:00am – 4:00pm Ever wonder how great sales people build customer relationships, improve forecast accuracy, and grow profitable sales? This program outlines the habits, activities and techniques of outstanding… Read More ›
Customer Service – Is an Attitude, Not a Department Today just “servicing” your customer is not enough. If you want to delight and retain your valued customers (external and internal), you must consistently EXCEED their expectations. Wednesday, February 13, 2019 | 8:30 am – 12:00 pm… Read More ›