Skills Matter
RACC’s STTC – Our full range of engagement and value to students and local employers!
Recent Posts
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Internal Quality Auditor Training
Best Practices Workshop Internal Quality Auditor Training ISO9001:2015 ComplianceTuesday, April 16, 2019 from 8:00am – 12:00pm Best Practices – Workshop Outline Overview of ISO 9001:2015 Definition of a ISO-9001 Quality System Requirements for Internal Audits Other Core Requirements Planning Internal… Read More ›
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BICYCLE AND PEDESTRIAN TRANSPORTATION PLAN
TRANSPORTATION OFFICIALS GATHERING PUBLIC COMMENTS ON DRAFT BICYCLE AND PEDESTRIAN TRANSPORTATION PLAN Transportation officials are working to reduce barriers to walking and bicycling in Berks County and are looking for your input about the best ways to achieve those goals…. Read More ›
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New Supervisor / Team Lead Training
MAKING THE TRANSITION FROM STAFF TO SUPERVISOR SERIES Tuesday, March 19th, 2019 – 8:30am – 3:30pm This 6 hour workshop prepares newly promoted supervisors or team leads to successfully address challenges routinely faced in their new position. Key focus areas… Read More ›
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The Tools for Profit
Axioms for Improving Business Performance The process of managing your business to higher profitability is often messy; the outcome uncertain. The challenge . . . exhilarating! In The Tools for Profit™, Drew Ortyn will help you unleash the profit potential… Read More ›
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What Do You Stand For?
Deceptively Simple Question for Senior Executives, Massive Implications for Your Business This simple, seemingly innocuous question has significant ramifications across every aspect of your business: every employee; every action; every dollar you spend to move your business forward. Get it right,… Read More ›
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Lean-Six Workshops Scoring High Praise in 2018
Michael and Dan Roth brought their Lean expertise to RACC’s STTC and positively impacted local manufacturing businesses in 2018. Our 30 Lean Workshop participants were extremely impressed with the instructor’s knowledge and course material. RACC’s STTC will continue to offer… Read More ›
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Lean-Six Yellow Belt Certification
Four full days of local instruction spread over 4 weeks to reduce business interruption! Experience Michael Roth’s innovative program. A Master Black Belt, Mike teaches proven methods to continuously improve customer satisfaction by reducing the cost and time to safely… Read More ›
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Sales Growth Training – Fundamentals of a Sales Professional
Learn Proven Techniques, Exceed Your Goals Thursday, February 14, 2019 | 9:00am – 4:00pm Ever wonder how great sales people build customer relationships, improve forecast accuracy, and grow profitable sales? This program outlines the habits, activities and techniques of outstanding… Read More ›
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Delivering Superior Customer Service
Customer Service – Is an Attitude, Not a Department Today just “servicing” your customer is not enough. If you want to delight and retain your valued customers (external and internal), you must consistently EXCEED their expectations. Wednesday, February 13, 2019 | 8:30 am – 12:00 pm… Read More ›
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Technology Training and Programs ›
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Skills Matter
February 11, 2019
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Dramatically Improve New Employee Productivity and Confidence
October 29, 2018