January 24th, 2019 – 8:30am – 3:30pm

This 6 hour workshop prepares newly promoted supervisors or team leads to successfully address challenges routinely faced in their new position.

Key focus areas include:

  • Effective Coaching Techniques
  • Communication Skills; Giving and Receiving Constructive Feedback
  • Effective Time Management Strategies
  • Understanding and Supervising Different Generations
  • Conflict Management / Dealing with Difficult Behaviors

Instructor:  Laural Miller

To learn more about Laural Miller, click here.

Skill Building

Clarify objectives and plan for results | Set-up group goals and priorities | Identifying your personality style | Communicate effectively in today’s new work environment, to different personality types | Develop your team’s communication skills | Be more assertive without being aggressive | Understand behaviors that lead to conflict | Quickly resolve conflict situations

Click here for Workshop PDF.

Workshop held at the Schmidt Training and Technology Center, RACC Campus
15 South Front Street, Reading PA 19601 – Free Parking in Adjacent Garage

Registration Information – Call 610.607.6235 or 610.607.6231 to register with credit card (Visa, MasterCard or Discover)

Course:  ZBUS 432 3118  Transition from Staff to Supervisor

Cost:  $495  / person (includes Course Materials, Box Lunches and Refreshments)

Click here to register on-line and pay with a credit card. Then follow instructions below.

  1. Select the “Register and Pay for Community Education Classes”
  2. Select the drop-down box next to “Topic Code” and select Business and click “Submit”.
  3. Select ZBUS 432-3118 and click the “Submit” button.
  4. Verify your class and payment, then select REGISTER NOW and complete credit card information.
  5. You will receive a printable confirmation when the transaction is complete.

For questions about the registration process, call 610.607.6235.  To have your company invoiced, email and copy Brenda Gonzales (   Include authorization to bill listing the students, course and tuition.

Categories: Operational Excellence Training and Programs, Workforce Development News

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