Skill Building for Supervisors / Team Leads

Best Practices Workshop

Skill Building for Supervisors / Team Leads
Wednesday, May 15, 2019 from 8:30am – 3:30pm

This 6 hour workshop presents supervisors and team leads with a series of recognized Best Practices to successfully coach and lead highly productive teams.

Key focus areas include:

  • Effective Coaching Techniques
  • Communication Skills; Giving and Receiving Constructive Feedback
  • Effective Time Management Strategies
  • Understanding and Supervising Different Generations
  • Conflict Management / Dealing with Difficult Behaviors

Skill Building

Clarify objectives and plan for results | Set-up group goals and priorities | Identifying your personality style | Communicate effectively in today’s new work environment, to different personality types | Develop your team’s communication skills | Be more assertive without being aggressive | Understand behaviors that lead to conflict | Quickly resolve conflict situations

Instructor: Laural Miller

Course: ZBUS 440 3118 Skill Building for Supervisors / Team Leads
Cost: $495 / person (includes Course Material, Lunch and Refreshments)

Click here to register on-line and pay with a credit card. Then follow instructions below.

  1. Select the “Register and Pay for Community Education Classes”
  2. Select the drop-down box next to “Topic Code” and select Business and click “Submit”.
  3. Select ZBUS 440-3118 and click the “Submit” button.
  4. Verify your class and payment, then select REGISTER NOW and complete credit card information.
  5. You will receive a printable confirmation when the transaction is complete.

For questions about the registration process, call 610.607.6235.  To have your company invoiced, email knoll@racc.edu and copy Brenda Gonzales BGonzales@racc.edu.   Include authorization to bill listing the students, course and tuition.



Categories: Operational Excellence Training and Programs, WEDnet News & Information

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