Best Practices Workshop
Skill Building for Supervisors / Team Leads
Thursday, July 18, 2019 from 8:30 am – 3:30 pm
This 6 hour workshop presents supervisors and team leads with a series of recognized Best Practices to successfully coach and lead highly productive teams.
Key focus areas include:
- Effective Coaching Techniques
- Communication Skills; Giving and Receiving Constructive Feedback
- Effective Time Management Strategies
- Understanding and Supervising Different Generations
- Conflict Management / Dealing with Difficult Behaviors
Skill Building
Clarify objectives and plan for results | Set-up group goals and priorities | Identifying your personality style | Communicate effectively in today’s new work environment, to different personality types | Develop your team’s communication skills | Be more assertive without being aggressive | Understand behaviors that lead to conflict | Quickly resolve conflict situations
Skill Building for Supervisors / Team Leads
Cost: $495 / person (includes Course Material, Lunch and Refreshments)
Instructor: Laural Miller
For questions about the program content or registration process, contact Mike Salute (msalute@racc.ede) or 610 372 4721 ext 5176
Categories: Operational Excellence Training and Programs, Workforce Development News