Best Practices Workshop
Available ONLINE for Convenience and Safety
Highly functioning Customer Service teams are viewed by their customers as partners, not simply suppliers. The ability to effectively represent your company to the customer and the customer to your company is a competitive differentiator that requires skilled and aligned customer service team members.
This 6-hour workshop (conveniently delivered in two, 3-hour sessions) provides best practice skills and tools to enable your business teams to deliver superior service by managing customer expectations and building customer relationships.
Session 1 – September 16, 2020 | 9:00 am – Noon
- Introductions
- The Customer Service Experience
- Customer SWOT
- Customer Types
- Time & Task Management
- Post Session Actions
Session 2 – September 23, 2020 | 9:00 am – Noon
- Know Your Customers Business
- Customer & Internal Communication
- Dealing with Difficult Situations
- Customer Considerations
- Post Class Actions
Cost: $495 / person (includes Course Materials)
Jack Tongue is a learning & development leader with over 30 years’ experience in the creation, development, and delivery of training solutions. He has managed training programs for a broad range of technology and transportation companies including Penske Truck Leasing and Lucent Technologies.
Want this course taught on-site to your management team, we can customize course content to target your specific business needs. – Contact Allison Creveling (acreveling@racc.edu) or 610 607 6208.
For questions about the program content or registration process, contact Mike Salute (msalute@racc.edu) or 610 372 4721 ext 5176
Categories: Operational Excellence Training and Programs, Workforce Development News
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