Operational Excellence Training and Programs

Internal Quality Auditor Training

Best Practices Workshop Internal Quality Auditor Training ISO9001:2015 ComplianceTuesday, April 16, 2019 from 8:00am – 12:00pm Best Practices – Workshop Outline Overview of ISO 9001:2015 Definition of a ISO-9001 Quality System Requirements for Internal Audits Other Core Requirements Planning Internal… Read More ›

The Tools for Profit

Axioms for Improving Business Performance The process of managing your business to higher profitability is often messy; the outcome uncertain. The challenge . . . exhilarating!  In The Tools for Profit™, Drew Ortyn will help you unleash the profit potential… Read More ›

What Do You Stand For?

Deceptively Simple Question for Senior Executives, Massive Implications for Your Business This simple, seemingly innocuous question has significant ramifications across every aspect of your business: every employee; every action; every dollar you spend to move your business forward. Get it right,… Read More ›

Delivering Superior Customer Service

Customer Service – Is an Attitude, Not a Department Today just “servicing” your customer is not enough.  If you want to delight and retain your valued customers (external and internal), you must consistently EXCEED their expectations. Wednesday, February 13, 2019 | 8:30 am – 12:00 pm… Read More ›