Operational Excellence Training and Programs

What Do You Stand For?

Deceptively Simple Question for Senior Executives, Massive Implications for Your Business This simple, seemingly innocuous question has significant ramifications across every aspect of your business: every employee; every action; every dollar you spend to move your business forward. Get it right,… Read More ›

Delivering Superior Customer Service

Customer Service – Is an Attitude, Not a Department Today just “servicing” your customer is not enough.  If you want to delight and retain your valued customers (external and internal), you must consistently EXCEED their expectations. Wednesday, February 13, 2019 | 8:30 am – 12:00 pm… Read More ›