Delivering Superior Customer Service [ONLINE] Zoom Live Workshop
June 17 @ 9:00 am - 12:00 pm
Best Practices Workshop
Highly functioning Customer Service teams are viewed by their customers as partners, not simply suppliers. The ability to effectively represent your company to the customer and the customer to your company is a competitive differentiator that requires skilled and aligned customer service team members.
This 6-hour workshop (conveniently delivered in two, 3-hour sessions) provides best practice skills and tools to enable your business teams to deliver superior service by managing customer expectations and building customer relationships.
Session 1 – June 17, 2020 | 9:00 am – Noon
Session 2 – June 24, 2020 | 9:00 am – Noon